Privacy Policy

Controller: Stage One International Co., Ltd.

Address: 5F., No. 28, Aly. 20, Ln. 26, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)

Email: info@stage1.com.tw　TEL: +886 2 2793 3368

We collect personal data for the following purposes:

• Responding to product inquiries, dealer partnership requests, and other messages submitted via the contact form
• Customer service, after-sales support, and follow-up communication
• Website operation, security, fraud prevention, and service improvement
• Website analytics (only if you consent to analytics cookies) via Google Analytics / Google Tag Manager
• Compliance with legal obligations

Depending on how you interact with us, we may process:

• Identity and contact data: name, email address, phone number (optional)
• Inquiry content: subject type and message text
• Technical data: IP address (for rate limiting / security), browser type, device information, and pages visited (if analytics is enabled)
• Cookie identifiers related to analytics, only after consent

Retention: Contact form submissions are retained for as long as needed to handle your inquiry and for a reasonable follow-up period (generally up to 3 years), unless a longer period is required by law or dispute resolution. Analytics data follows the retention settings configured in Google Analytics.

Region: Data is primarily processed in Taiwan. Analytics providers (e.g. Google) may process data in other countries in accordance with their terms and applicable safeguards.

Recipients: STAGE ONE staff responsible for sales and support; IT/hosting providers acting under our instructions; Google LLC (analytics) only when you have consented to analytics cookies. We do not sell your personal data.

Subject to the Personal Data Protection Act, you may request to:

• Inquire about or review your personal data
• Request a copy
• Supplement or correct data
• Demand stop of collection, processing, or use
• Request deletion

Please email info@stage1.com.tw with “Personal Data Request” in the subject line. We may need to verify your identity before processing the request. We will respond within a reasonable time as required by law.

Fields marked as required on the contact form are necessary to process your inquiry. If you choose not to provide them, we may be unable to reply or provide the requested service. Analytics cookies are optional; refusing them will not block browsing of the website.

We use necessary cookies/local storage for basic site functions (for example, remembering accessibility preferences and your cookie choice). Analytics cookies are used only after you click “Accept” on the cookie banner. Details are in our Cookie Policy. You can change your choice at any time via “Cookie settings” in the website footer.

This website does not currently offer an email newsletter subscription. If we introduce marketing emails in the future, we will provide a clear opt-in and an unsubscribe mechanism in every message.

We apply reasonable technical and organisational measures to protect personal data, including access controls for administrative systems and separation of contact data storage. No method of transmission over the Internet is 100% secure; please avoid sending sensitive personal data via the contact form unless necessary.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised accordingly. Continued use of the site after changes constitutes acknowledgment of the updated policy where permitted by law.