Question 1

Where are STAGE ONE products designed and manufactured?

Accepted Answer

STAGE ONE is based in Taipei, Taiwan. We have our own R&D team and production base in Taiwan, covering software, firmware, optics, and mechanical design.

Question 2

Do you offer OEM / ODM services?

Accepted Answer

Yes. We provide OEM and ODM collaboration, including product R&D, software and firmware development, mechanical design, production, and distribution.

Question 3

How can I become a dealer or partner?

Accepted Answer

Please use the Contact page and select “Dealer partnership”. Tell us your region and business background, and our team will follow up.

Question 4

Where can I download manuals, DMX charts, and photometrics?

Accepted Answer

Product documentation is available on each product detail page under Downloads. If a file is missing, contact us with the fixture model and we will assist.

Question 5

What should I prepare when requesting product support?

Accepted Answer

Please include the fixture model, firmware or software version if known, a short description of the issue, and photos or videos when possible. This helps us respond faster.

Question 6

How do warranty and after-sales service work?

Accepted Answer

Warranty coverage depends on the product and purchase channel. Contact us with your model, serial number, and proof of purchase so we can confirm the applicable terms.

Where are STAGE ONE products designed and manufactured?+

Do you offer OEM / ODM services?+

How can I become a dealer or partner?+

Where can I download manuals, DMX charts, and photometrics?+

What should I prepare when requesting product support?+

How do warranty and after-sales service work?+